Infusionsoft Cookbook – Chapter 6.2 – Building A New Customer Welcome Campaign

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‘; return thumb.replace(“ID”, id) + play; } function labnolIframe() { var iframe = document.createElement(“iframe”); var embed = “https://www.youtube.com/embed/ID?autoplay=1&modestbranding=1&rel=0”; /* We set autoplay, removed YouTube logo, and no related end videos */ iframe.setAttribute(“src”, embed.replace(“ID”, this.dataset.id)); iframe.setAttribute(“frameborder”, “0”); iframe.setAttribute(“allowfullscreen”, “1”); this.parentNode.replaceChild(iframe, this); } .youtube-player { position: relative; padding-bottom: 56.23%; /* Use 75% for 4:3 videos */ height: 0; overflow: hidden; max-width: 100%; background: #000; margin: 5px; } .youtube-player iframe { position: absolute; top: 0; left: 0; width: 100%; height: 100%; z-index: 100; background: transparent; } .youtube-player img { bottom: 0; display: block; left: 0; margin: auto; max-width: 100%; width: 100%; position: absolute; right: 0; top: 0; border: none; height: auto; cursor: pointer; -webkit-transition: .4s all; -moz-transition: .4s all; transition: .4s all; } .youtube-player img:hover { -webkit-filter: brightness(75%); } .youtube-player .play { rotate: 180deg; height: 128px; width: 128px; left: 50%; top: 50%; margin-left: -64px; margin-top: -64px; position: absolute; background: url(“//upload.wikimedia.org/wikipedia/commons/1/14/Glossy_3d_blue_arrowhead_left.png”) no-repeat; cursor: pointer; background-size: 100%; }

Anytime a customer receives their product or is delivered a service, we have an opportunity to make them feel appreciated and increase the chances of future business. By making that appreciation known over time, we greatly increase the chances of future business.

While a welcome campaign can use many different communication channels, for this recipe, we are only going to be contacting the customer via e-mail.

By Paul Sokol

Paul Sokol has been using Keap since it was called Infusionsoft back in 2008. He even worked for Infusionsoft directly for five years: first as a Success Coach (launching over 200 new customers on the software) and then as a Product Manager. This book is a potent distillation of automation fundamentals that Paul has discovered through his tens of thousands of hours of in-the-trenches implementation.