Infusionsoft Cookbook – Chapter 5.4 – Saving Time With FAQ Workflows

Quite often in business, there are Frequently Asked Questions (FAQs) that must be answered. A novel way to save time, get organized, and grow sales is by automating those types of e-mails. Normally, each time one of those questions is asked, someone has to manually type the answer and send it. A savvier business may have a swipe file of common answers that can be copied/pasted to save time. This recipe leverages the power of a note template to automatically trigger a pre-authored e-mail answering a common question.

Infusionsoft Cookbook – Chapter 2.6 – Using Internal Forms And Note Templates For Workflow

An internal form is just like a normal web form, but it can only be submitted by a user inside Infusionsoft. While creating process workflows, especially task-based workflows, a well-placed internal form can create a time-saving experience for the Infusionsoft user, thus improving productivity. Many of the recipes in this book leverage internal forms, so understanding the experience of submitting one is a key to building a great workflow. A note template is like a big red AUTOMATION button. Any time we need to automate or track something and we aren’t sure how to do it, we can create a note template. Applying a note template can trigger an e-mail, a task, the application of a tag, and so on. Many of the recipes in this book leverage note templates, so understanding the experience of applying one to a contact record is a key to building a great workflow.